In 2007 I did a one year stint providing technical support to our clients. During that time I put together a one page guide on support and troubleshooting to help other people. A little later that year, I spent time training in Kepner-Tregoe’s KT Resolve process. KT Resolve was a lot more in depth than what I came up with but similar in a couple of ways. I found KT Resolve to be a thorough process but too formal and heavy for most situations I encountered. [Read more…] about Technical Support and Troubleshooting